FREQUENTLY ASKED QUESTIONS
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” ―Aristotle
From the moment you reach out, you’re in safe hands.
David is happy to answer any questions you may have—whether by phone or email, whichever you prefer. When you’re ready, he will arrange a convenient time to visit your home.
During this first visit, David will:
• Listen carefully to your ideas and requirements—whether you have a clear vision or need inspiration.
• Survey the space to fully understand what’s needed.
• Discuss your goals and preferences in detail.
• Provide a quotation for the work.
For straightforward jobs, work may be scheduled soon after this initial meeting. For more complex projects—like a bathroom renovation—a design process will be necessary.
David works in partnership with you, offering as much or as little involvement in the design process as you’d like. For a bathroom project, for example, he’ll take into account what matters most to you, then create a tailored design that fits your style, space, and budget.
You’ll receive:
• A full-colour floor plan
• A 3D visualisation of your new space
• Clear cost options and a proposed timeframe for the transformation
You’ll have time to consider the options and decide how you’d like to move forward. Once you’re ready, a date will be agreed, and the work will begin—delivered with care, professionalism, and attention to every detail.
David understands that having work done in your home can be disruptive, which is why he always aims to keep inconvenience to a minimum and work around your needs.
From the initial home visit, David will listen to your preferences—whether that means an early start, beginning work after you’ve left for the day, or carrying out the project while you’re away on holiday. He’s happy to accommodate what works best for you.
David treats every home with respect. Think of him as a welcome guest:
• He takes care of your property
• Keeps his time efficient
• Clears up as he goes
• Leaves everything as it should be
With David, you can expect a professional, considerate presence in your home—and a job done properly, with care.
We are committed to delivering personal attention and superior craftsmanship in every project we undertake. We aim to maintain our reputation for excellence by continuously exceeding expectations in all aspects of home improvement. Our services cater to homeowners in need of custom home improvements, particularly those seeking high-end, personalised solutions. Whether you’re renovating your bathroom, installing new flooring, or enhancing your outdoor space, we deliver solutions that meet your unique needs.
Excellence at Home stands apart from larger businesses where individual customer needs can often get overlooked. We focus on working directly with you, building a partnership that ensures your project is completed to the highest standards, on time, and within budget. Our reputation for excellence is reflected in our customer base, many of whom are eager to recommend us to their friends, family, and colleagues.
Integrity: We believe in providing honest, transparent service.
Quality: Our work reflects the highest British standards, ensuring luxury and durability.
Customer-Centered: We work closely with you to create bespoke solutions that reflect what you want.
Commitment: We guarantee all of our work, ensuring lasting satisfaction.
David is a true career tradesman, driven by a deep commitment to quality and a passion for solving problems. With a wealth of life experience and over 40 years in the industry, he has built his expertise by taking on the most challenging jobs—learning, designing, and innovating with every project.
From early on, David made it his mission to gain hands-on experience in every trade—plumbing, joinery, electrics, heating, and more—so he could offer a complete, personal service. Each complex task has brought new insights, and it’s this continuous learning that fuels his craftsmanship today.
David is stimulated by excellence—not just in how things look, but in how they function, how long they last, and how they serve the people who live with them. He brings this standard to every project, large or small.
At the heart of his work is integrity—the kind of honest, thorough service he would expect for himself and his family. He works in partnership with you, listens carefully, and delivers what he promises—for a fair, transparent price and with the high-quality finish you’d expect from luxury British workmanship.
That’s what motivates David: excellence with purpose, and craftsmanship you can trust.
Every project is unique, so the cost depends entirely on the specific work you require. Whether it’s a small repair, a bespoke solution for that awkward storage space, a new walk-in wardrobe area, or a full bathroom renovation, you can be confident that all pricing is transparent, fair, and tailored to your individual needs.
There are no hidden fees—just honest advice, clear quotes, and high-quality workmanship that delivers real value.
What Factors Impact the Cost of My New Bathroom?
The actual cost for a completely new ensuite is likely to be around £5k and then prices vary through to a large bespoke luxury bathroom costing a total of £30k.
The average cost of fitting a new bathroom varies widely due to many factors, including:
• Bathroom size and the amount of labour required
• Your design choices and preferences
• The extent of pipework relocation or upgrades (David includes embedded pipework as standard to ensure durability)
• Quality of fixtures and fittings — Excellence at Home uses only quality bathroom suites and furniture
• Additional features such as smart toilets or wet underfloor heating systems can increase costs
• Preparatory work like removal of the old bathroom, replastering damaged walls, and waste disposal
David works closely with you to ensure that your choices and budget align with the final design, so you get a beautiful, reliable bathroom that lasts for years.
Get in touch to arrange a home visit and receive a no-obligation quote based on your requirements.
Payment terms depend on the size and nature of the job.
• For most projects, payment is requested once the work is completed to your satisfaction.
• For larger jobs, David usually asks for a small deposit upfront to secure your booking, with the balance due upon completion.
We accept payments by cash, BACS bank transfer, credit, and debit cards, providing you with convenient and secure options.
If you have any questions about payment, just ask—David is happy to explain everything clearly.
